MEMBER SUPPORT
LOG INTO MEMBER PORTALIf you have questions or need help, you've come to the right place. Find answers to what is PHS-HEALTH-BILL, where can I see my enrollment details and ID cards and more.
If you have questions or need help, you've come to the right place. Find answers to what is PHS-HEALTH-BILL, where can I see my enrollment details and ID cards and more.
You may have been confused seeing an unfamiliar billing descriptor like "PHS-HEALTH-BILL" or "amemberbill.com" on your credit card statement. We want to help provide clarity on why this charge appears and how Nations Health Administrators, as a Third-Party Administrator (TPA) for various health insurance carriers and sales agencies, plays a role in your coverage and billing process. Our goal is to provide you with the information and support you need to address any concerns.
Nations Health Administrators manages the administration, billing and collections for a number of health-related products for many sales agencies across the country. Although Nations Health Administrators is not an insurance agency, we provide billing and customer support to members after they have enrolled in a health solution through a licensed agent. The billing descriptor on your credit card statement – PHS-HEALTH-BILL reflects the entity that is responsible for billing you each month for the product(s) in your health solution.
You request information about buying health plans or benefits online.
A licensed agent from a separate agency contacts and enrolls you.
Nations Health Administrators receives your account info from the agent to manage the billing.
When you call us, you may be connected back with your enrolling agency.
Note: Your enrolling agent or agency is not employed by Nations Health Administrators. Nations Health Administrators serves as a third-party administrator and manages your billing and member account after enrollment.
For the quickest response, please submit a request through your Member Portal.
Requests submitted through the portal go directly to our team, ensuring we have all the information needed to resolve your question efficiently — even outside of normal business hours. Once received, a Member Services representative will review your request and follow up, including scheduling a call back if needed.
If you need help understanding a charge on your account, updating your payment method, or checking your current balance, our Billing team is here to support you.
Call their team at +1-888-497-7349 during business hours (M–Th, 8 AM–5 PM CST & Friday, 8 AM–4 PM CST) for direct assistance with your billing questions.
Your member portal is your key to understanding and managing your billing, coverage, and more. If you're having trouble logging in, don't worry! We're here to help. See below for a step-by-step guide on how to access your portal for the first time.
Visit Your Member Portal at myhealthmembers.com*
Register Using Your Member ID# Located in Your Welcome Text or Welcome Email
Create a Login Username and Password
*Some members may have a different member portal website address or have trouble logging in for the first time. Please contact +1-888-497-7349 if you have either of these issues for instructions.
LOG INTO MEMBER PORTALDownload E-Signature
Review Member Materials
View and Print ID Cards
Review Certificate or Program Details
Find Providers
Manage Billing and Account Details
You and your independent insurance agent worked together to create a solution to address your unique health care needs. This solution may include a major medical plan through the Health Insurance Marketplace, short term medical plans, a health care sharing ministry program, preventive and wellness programs, fixed indemnity solutions and more.
Find out more about the different types of programs that Nations Health Administrators administers:
If you have enrolled in a health care sharing ministry or preventive and wellness program, visit your member portal for more details about how your program works. If you have questions about programs that Nations Health Administrators administers or want to know more about the coverage in your health solution, click below or call +1-888-497-7349 and speak to a member services agent.